Returns Policy


We aim to process your return within 3 working days of it arriving on our premises. All returns for a refund must be organised within 30 days of placing your order. Items to be returned must be in their original condition and as originally described and photographed. 

Returns Procedure

If you would like to return an item(s) please print out your original order confirmation that was emailed to you when you completed the purchase and include this in the package. Please send your item back to the address below. We advise that all items are returned in suitable packaging to protect the product in transit. To ensure that your package arrives safely to our warehouse we normally advise that items are posted back via a tracked signed on delivery service. We are not liable for any packages lost or damaged in the post.

The Vintage Fur Outlet 

Tre Pol And Pen, Lanzion, Egloskerry, Launceston 


PL15 8RZ

Once the returned goods have been received, checked and verified, your card or PayPal account will be credited. We aim to process the return and refund within 3 working days of it arriving on our premises but please allow up to 14 days.

Please be aware that customers are responsible for the cost of return postage unless the items is faulty or not correctly described (please refer to "Faulty goods" below)

Faulty Goods

If goods are returned due to being damaged, faulty or not correctly described, a full refund, replacement or exchange will be available upon confirmation, plus the cost of return postage and packing (equal to the original postage and packing cost incurred by, unless proof of postage cost is supplied).

Many of the garments that we sell do often have wear and damage due to their age. We take extra care in describing and photographing items to ensure that we give an accurate representation. As such we will not be responsible for the cost of the return postage if the item is being returned for a fault that was described or photographed accurately in the product description.

Quality Guarantee

All of our vintage fur coats go through a rigorous 8 step quality control to make sure you only receive the best.


We offer free tracked and insured express delivery on all orders. If you live in the United States, UK or Europe your new fur coat will be sent with free postage!

Easy Free Returns

We offer free returns on all of our vintage fur coats! If you don’t like the style or fit of your coat we will gladly send you a full refund for your order or help you find another coat to suit.

Custom Orders Available

If we don’t have a desired coat that you like online there’s a strong chance we have it in our main warehouse! Please feel free to contact us with exactly what you want and we will help find it. We have over 2,000 fur coats in stock at any given time in our UK warehouses